Which law applies
aptari is a Swiss company, so the Swiss Federal Act on Data Protection (FADP, in German DSG, in force since 1 September 2023) applies to it. The EU General Data Protection Regulation (GDPR) applies where aptari offers its service to people in the EU or observes their behaviour. aptari is built to meet both. Whether a company complies is in the end for the Federal Data Protection and Information Commissioner (EDÖB) or a court to judge, so this page describes what aptari does, in plain language.
Where your data lives
Your documents and details are stored in the EU (Frankfurt). Some processing is done by providers in the USA, see the privacy policy, which names every provider and what it does.
You can always see why
Whenever aptari gives a listing a Match Score, you can open it and see exactly which of your details produced it. Nothing about the score is hidden from you.
What is never used
Your nationality, religion, family status, age, gender, disability or whether you are pregnant are never part of a Match Score. Your permit type is never read.
The agency decides, not aptari
aptari produces scores to help you and the agency see the fit, but a person at the agency always makes the final decision about who gets the apartment. The FADP (art. 21) sets duties for decisions taken by a machine alone; aptari's scores are not such decisions. The automatic features, like the Apply Agent applying for you on partner listings (as soon as partner agencies list on aptari; none have yet), only run when you switch them on.
How long data is kept
- Declined, withdrawn and ended applications are deleted completely 30 days after the decision.
- The chosen tenant's application stays until 30 days after move-in, and at least 90 days after the choice.
- Deleting your account deletes everything it holds, with no restore. Only payment records stay, for the 10 years Swiss accounting law requires.
- Deleted data leaves the daily database backups within 7 days.
You stay in control
You can view your data, correct it, export it, or delete your account whenever you want, in your settings. Questions go to info@aptari.ai.
See Datenschutz for the full privacy policy in all four languages.